Shipping policy

Shipping Policy

Prepaid Shipment Policy

  1. Overview

This policy outlines the terms and conditions for all Prepaid Orders placed with Your Hema Collections . By completing a prepaid purchase, the customer agrees to comply with the terms below.

  1. Payment Terms

  • Prepaid orders must be paid in full at the time of placing the order using the available online payment methods (e.g., UPI, debit/credit card, net banking, wallets, or other approved platforms).
  • Orders will be processed only after successful payment confirmation.
  • No additional payment is required at the time of delivery.

  1. Order Confirmation

  • Once the payment is successfully completed, customers will receive an order confirmation email or SMS with order details and tracking information (once shipped).
  • If the payment fails or remains incomplete, the order will not be processed.

  1. Processing and Dispatch

  • Prepaid orders are given priority processing and dispatch over COD orders.
  • Shipping timelines vary depending on the delivery location and product availability.
  • Customers will be notified via email or SMS once the order has been shipped.

  1. Delivery

  • The order will be delivered to the shipping address provided by the customer at checkout.
  • If the customer is unavailable at the time of delivery, the courier may attempt redelivery or contact the customer to schedule another attempt.
  • In case of repeated failed delivery attempts, the product may be returned to our warehouse.

  1. Cancellations

  • Orders can be canceled before dispatch only.
  • Once an order has been shipped, it cannot be canceled or modified.
  • In case of cancellation before dispatch, a full refund will be processed to the original payment method within 5–7 business days.

  1. Returns and Refunds

  • Returns for prepaid orders are accepted as per our Return & Refund Policy.
  • If approved, refunds will be credited to the original payment method or as store credit, based on the customer’s preference.

  1. Non-Delivery or Lost Packages

  • In case a prepaid order is lost or undelivered due to courier issues, a full refund or replacement will be offered.
  • Customers are advised to check the shipment tracking details regularly to monitor the delivery status.

  1. Policy Updates

This Prepaid Shipment Policy may be updated periodically. Any changes will be posted on our official website, and continued use of our services constitutes acceptance of the revised policy.

 

Cash on Delivery (COD) Shipment Policy

  1. Overview

This policy governs all orders placed with the Cash on Delivery (COD) payment option. By choosing COD, customers agree to the terms and conditions outlined below.

  1. COD Availability

  • COD service is available only for eligible pin codes and delivery areas covered by our logistics partners.
  • Orders from high-risk delivery areas and address or exceeding a total value of ₹5,000 will require partial advance payment as specified below.
  • The company reserves the right to modify COD availability for specific locations or products at any time.
  • COD shipping charges are extra 150 rs (it may can very as per collectable amount).

  1. Advance Payment Requirement

  • For high-risk areas or orders valued above ₹5,000, customers must pay 10% of the total order value as an advance payment at the time of order confirmation.
  • The remaining 90% of the payment will be collected via Cash on Delivery when the product is delivered.
  • The advance payment can be made via online payment methods (e.g., UPI on 9820324954 Hema Gattani).
  • Orders will be processed and dispatched only after the advance payment has been successfully received.

  1. Payment Terms

  • COD payments must be made in full (remaining amount) at the time of delivery, before opening the package.
  • The delivery agent is authorized to collect only the remaining 90% balance.
  • Partial payments will not be accepted under any circumstances.

  1. Order Confirmation and Verification

  • All COD orders are subject to verification.
  • Our team may contact customers by phone or whats app to confirm the order and advance payment requirement.
  • Unverified or unconfirmed COD orders may be canceled without notice.

  1. Delivery and Handling

  • The customer must ensure availability at the delivery address to receive and pay for the order.
  • If the customer refuses delivery or is unavailable, the order will be returned, and COD privileges may be suspended for future purchases.
  • Shipping timelines begin after the advance payment has been confirmed.

  1. Cancellation and Refunds

  • COD orders can be cancelled before dispatch only.
  • Advance payments for cancelled orders (before dispatch) will be refunded to the customer’s original payment method within 5–7 business days.
  • For delivered orders, refund requests will be handled as per our Return & Refund Policy.

  1. Fraud Prevention

  • Orders from customers with a history of non-payment, order refusals, or suspicious activity may be declined or required to pay full prepayment.
  • The company reserves the right to cancel or refuse COD orders at its discretion.

  1. Policy Updates

This COD Shipment Policy may be updated periodically. Any changes will be posted on our official website, and continued use of the COD service implies acceptance of the revised terms.