Shipping Information

All orders (domestic & international) are shipped within 2-5 working days. In case of unusual delays, you will be notified.

Delivery time ranges from 7-10 days after dispatch for all orders. Allow 5-7 days extra for international orders.

Domestic shipments

Shipping charges as applicable for the delivery location

International shipments

Free international shipping on orders above US$ 1,000, For orders below US$ 1,000 shipping charges applicable. COD not available for international orders currently

Return /Exchange Policy

All our products are handcrafted by expert workers  and undergo rigorous quality checks before being dispatched.

Faulty / defective goods if any will be accepted for refund / exchange. Our policy lasts 2 days . 

If 2 days have gone by since the receipt of your product, unfortunately we can’t offer you a refund or exchange.

Once we receive the product back, we will do a quality check, and if it passes the said check we will replace the same product with a new one. In case the product goes out of stock we will refund the amount via Store Credit. The Store Credit is valid for 6 Months from date of issuance.

If you wish to make a return or exchange you need to notify us within 48 hours of receiving the order. You can inform on official WhatsApp number which is +91 9137418640 or mail to info@hemacollections.in

Once the product is approved for return, we will arrange for a pick-up. In case of Exchange of a product due to size issues in rings and bangles, extra Rs. 250 will be levied as shipping charge (pick up and drop).Once we receive the damaged product, we will dispatch the fresh product.

Refunds not applicable 

• Change of mind.
• Package refused by recipient.·
• Products that have been returned in a used or damaged condition
• Products returned due to size issues (Please check the size guides carefully before making a purchase)
• Incorrect delivery address.
• Minor variations in colour & design of the jewellery·
• After more than 3 failed delivery attempts by our courier agent.

Once your return is received and inspected, we will send you an email / communication to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund .